+011-1070 6623 info@havva.my

HAVVA FAQs

Return Policy

Normal goods sold are not returnable. However for defect item/s, kindly contact us and snap us a picture for inspection purposes. HAVVA Agrotech Sdn Bhd reserves the right for final decision. HAVVA Agrotech Sdn Bhd reserves the right to amend this policy at any time without prior notice.

Refund Policy

Paid deposit and/or goods sold are not refundable. However, we may only proceed with a refund in a special circumstance whenever happens. Kindly contact us for further assistance. HAVVA Agrotech Sdn Bhd reserves the right for final decision. HAVVA Agrotech Sdn Bhd reserves the right to amend this policy at any time without prior notice.

Delivery
  • Estimated Delivery Timeline
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    West Malaysia: 3-7 working days
    East Malaysia: 5-12 working days
    “Given timeline is only an estimation guideline. The exact timeline will be prior to courier’s traffic condition & arrangement of the day.”
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  • Self Pick-up
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    Pick-up is only available by appointment due to the Covid-19 outbreak. For self-pick-up, kindly make your appointment here.
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  • International Delivery
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    HAVVA products are available to ship overseas. The frequent destinations include Singapore & Brunei. The price & standard of international shipping is subject to the selected country and its custom policy.
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  • Parcel Didn’t Arrive/Broken Items
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    For any broken items received or parcel isn’t delivered, kindly contact us here. We shall assist you shortly.
Purchase & Checkout

Website purchase: All website orders work on a first come first serve basis. No holdback or reservation unless special circumstances happen. Consumers are required to check carefully for the specifications, details, & price of each product and the delivery fee. Strictly no refund or return for the wrongly purchased items.

Direct bank transfer: Consumers are required to transfer the exact amount of the dealt order.

  • Items will be delivered only when the balance has been cleared.
  • For overpaid amount (via direct bank transfer), strictly no refund is provided and the extra amount will be transferred into store credit & use for the next purchase. The store credit is valid for 1 month period prior to the previous bank transfer date.
Payment

HAVVA accepts 2 payment methods at the moment, as follows:

Maybank
HAVVA AGROTECH SDN BHD
5572-2312-0181

System Installation

Availability of door-to-door installation is subject to the given location. Additional charges are required. Due to the outbreak of Covid-19, NO door-to-door installation at this period until further notice.

User Account/Online Workshop Membership
  • HAVVA Online Workshop is viewed via our website. All online workshop members will be given an account (username & password) upon successful registration. HAVVA Online Workshop is available for lifetime view for members, no expiry date.
  • For “forget password” assistance, kindly go to the “My Account” on the top right corner of this page. Instructions are provided accordingly.

Still unable to proceed? kindly contact us here for further assistance. We shall assist you shortly.

Promotion Policy

Any promotion activities & codes from HAVVA website and Facebook page are only entitled to apply on direct purchase with us.

  • HAVVA promotion activities & codes are not applicable on purchase from any 3rd parties.
  • HAVVA promotion activities & codes are not sourceable from any 3rd parties too.
  • Promotion activities & codes from any other 3rd parties are not applicable on direct purchase with HAVVA.

HAVVA promotion code or markdown is only applicable once at a time. No promotion, code, & any discount is stackable.

For example, HAVVA60H the home farming system is discounted to RM379 for a certain period (original price: RM399). Therefore, NO other existing promotions are applicable to this (HAVVA60H promotion) during this period.

Bulk Purchasing/Large Scale Farming

Any larger scale purchase or setup inquiries can be further discussed with our customer services. Kindly contact us here. We shall assist you shortly.